We use 18/8 stainless steel (SS 304, food grade). Our thermal bodies are double-walled with vacuum insulation. They also feature an additional copper layer that provides extra thermal insulation between the walls to improve temperature retention.
In some models we add:
Yes. BPA-free.
BPA is bisphenol A, a compound used in some plastics that can migrate into beverages under certain conditions. Avoiding BPA reduces unnecessary exposure to endocrine disruptors and helps maintain a neutral taste and odor. Made of 18/8 stainless steel and BPA-free on all contact surfaces, our products are designed for safe food use.
No. The double wall prevents condensation and heat transfer to the outside.
Yes. For carbonated drinks, open slowly to release the pressure gradually. Avoid shaking it before the gas is released gradually.
The most common problem is a poorly seated or missing silicone gasket on the lid. Remove it, clean it, and carefully replace it. If the problem persists, contact us.
Hand wash with warm water and mild soap. Rinse well and leave uncovered to dry. Avoid bleach or chlorine-based products. Store clean and dry, away from heat sources.
Recommended option: deep cleaning with hydrogen peroxide and baking soda in hot water. Leave uncovered for 1 to 6 hours depending on the odor intensity; rinse well afterward. Avoid mixing vinegar and baking soda together (they neutralize each other and won't improve cleaning). If you prefer vinegar, use it in a solution (1:1 water-vinegar), rinsing well at the end.
Always test a small amount first and never close the container while gases are being released.
Ideally, wash after each use, especially if it was milk/juice or sugary drinks.
Our powder-coated finishes are durable, but impacts or continuous friction may mark the surface. This does not affect thermal performance. To preserve its appearance, avoid using keys or sharp objects and consider using a carrying case/bag.
They do not allow withdrawal, except for manufacturing defects or errors attributable to Fluye.
Add to cart → complete details → pay → you receive confirmation by email (this is where the contract is finalized).
Through Shopify Payments/Stripe (Visa, Mastercard, American Express, etc.) and those you see at checkout. We do not store your card details.
Check validity, available limit, correct data, and that you have online/international purchases activated.
If you need to change anything, please contact us as soon as possible. If the order is already being prepared or is with the carrier, we may need to deliver/process it first and then handle the return according to our policy.
We ship to Spain and EEA countries selected at checkout. If your destination has a special shipping regime (e.g., the Canary Islands or outermost/overseas territories of some countries), additional processes or costs may apply, as indicated at checkout or by contacting support.
Shipping costs are calculated at checkout. Free shipping in Spain on orders over €50. Special offers for other EU countries are published on the website.
Up to 2 attempts. If unsuccessful, you can pick up your order at a collection point or return it to the warehouse. If we do not receive a response within 7 calendar days of the first attempt, we may cancel and issue a refund, deducting any logistical costs incurred.
Passeig del Mare Nostrum 15, 08039 Barcelona (M–F 10:00–13:00 and 14:30–17:00).
You have 14 calendar days from delivery. The product must be unused, complete, and with its packaging/tags in good condition. Opening the package to verify its condition does not invalidate your right.
We process the refund to the original method within 10–14 business days after verifying the return.
Customized items are non-refundable except in cases of defects or errors attributable to Fluye.
Manage exchanges/returns with the store where you purchased (we can support with technical evaluation of defects).
2 years for lack of conformity from the date of delivery (EU legal minimum). Note: Spain: 3 years according to local regulations. Does not cover normal wear and tear, impacts, drops, misuse, or failure to follow instructions.
Yes. Contact us and we'll let you know the availability and compatibility by model to ensure you get the right part.
Write to us and we'll assign you an executive with art guide, lead times and conditions.
No. You can purchase as a guest; with an account you can view order history and status.
We process only what is necessary for purchases, shipping, and support; newsletters are sent only with your consent. Your GDPR rights (access, rectification, erasure, objection, portability, restriction) are always available.
We use our own and third-party cookies (Shopify, payment gateways, and analytics). You can configure/withdraw your consent from the banner or in settings.
Email: atencionalcliente@fluyebottle.eu
WhatsApp/Phone (messages): +31 616 448 554
Online schedule: Mon–Fri 9:00–13:00 and 15:00–17:00 (CET)
Office (collections by appointment): Passeig del Mare Nostrum 15, 08039 Barcelona