Last updated: 22/09/2025

This Privacy and Cookies Policy governs the processing of personal data under European and Spanish regulations, including the General Data Protection Regulation (GDPR) and the Law on Information Society Services and Electronic Commerce (LSSI-CE).

1. Data controller

Owner: Fluye Bottle S.L.

Tax ID: ESB22508790

Registered address: Passeig Sant Joan 10, 3.1.A, 08010 Barcelona, Spain

Contact email: privacidad@fluyebottle.com / atencionalcliente@fluyebottle.com

Phone/WhatsApp: +31 616 448 554

Website: www.fluyebottle.com

2. Personal data we collect

• Identification data: name, surname, address, email, phone, date of birth, ID number.
  
• Purchase data: shipping/billing address, order history, issues.
  
• Browsing data: IP address, cookies, device identifiers, session data.
  
• Communication data: queries, emails, WhatsApp, forms.
  
• Subscription data: marketing preferences, newsletters, promotions.

3. Purpose and legal basis for processing

Data is processed for the following purposes and legal bases:

• Contract execution: purchase management, shipping, returns, and invoicing.
  
• Legal obligation compliance: tax, accounting, consumer rights, and warranties.
  
• Legitimate interest: customer support, website improvement, and security.
  
• Explicit consent: sending commercial communications, newsletters, campaign participation, and use of non-technical cookies.

4. Retention period

Personal data will be kept for as long as necessary to fulfill the purpose for which it was collected and until deletion is requested. Indicative timeframes:

• Contract data: minimum 5 years per tax regulations.
  
• Customer data: up to 10 years from the last business interaction.
  
• Subscriptions: until consent is withdrawn.
  
• Cookies: from 1 day to 24 months, depending on type.

5. Data sharing and international transfers

Data may be shared with service providers working for Fluye Bottle S.L., always under a data processing agreement and in compliance with GDPR. Examples: payment gateways (Stripe, PayPal, among others), logistics, email marketing (Klaviyo, Mailchimp, among others), analytics (Google Analytics, Meta Ads, among others).

6. User rights

You can exercise your rights of access, rectification, deletion, objection, portability and processing limitation at any time by writing to info@fluyebottle.eu, including a copy of your identity document.

You can also file a complaint with the Spanish Data Protection Authority (www.aepd.es).

7. Information security

Fluye Bottle S.L. takes the necessary technical and organizational measures to guarantee the security of personal data, preventing its alteration, loss, processing or unauthorized access. However, no system is 100% secure.

8. Cookie Policy

We use our own and third-party cookies for technical, analytical, advertising and social purposes. When accessing our website, a banner is displayed that allows you to accept, reject or configure cookies.

Types of cookies:

• Technical: necessary for basic website functionality.
  
• Personalization: remember language, settings or region.
  
• Analytics: measure traffic, performance and usability.
  
• Advertising: show relevant ads and avoid duplication.
• Social: interaction with networks like Instagram, TikTok, LinkedIn.

You can change your preferences anytime using the 'Configure cookies' link available on the website.

9. Handling data from minors

Our services are not aimed at people under 18 years old. We don't intentionally collect data from minors. If a minor has provided us with data without their parents'/guardians' consent, we'll delete it.

10. Changes to this policy

Fluye Bottle S.L. may update this Policy anytime for legal or operational reasons. The applicable version is always the one published on the website on the date of your interaction.