Personalization Policy and Procedure — Fluye Bottle (EU)

Customization Policy and Procedure

Last updated: 22/09/2025
Effective: immediately

Owner and responsible party: Fluye Bottle S.L. — CIF ESB22508790 — Passeig Sant Joan 10, 3.1.A, 08010 Barcelona, Spain
Customer service: atencionalcliente@fluyebottle.com | WhatsApp/Phone: +34 622 03 46 98

1) Scope and channels

This policy applies to all customization of Fluye products (laser engraving, screen printing, pad printing, UV printing or other duly communicated techniques) carried out through:

  • B2C: individual orders on our enabled online channels.
  • B2B/Corporate: orders from companies, NGOs, clubs, institutions or events.

Minimum order quantities (B2B)

  • Customization of Fluye stock: minimum 10 units per reference (unless expressly authorized by Fluye).
  • Projects manufactured "from scratch" (special colors/finishes, dedicated packaging): customized minimums and lead times.
2) Content submitted by the customer — Rules and moderation

By uploading or submitting designs (logos, texts, images, signatures, portraits, etc.), you declare and guarantee that:

  1. You have the necessary rights and authorizations.
  2. It does not infringe copyrights, trademarks, patents, trade secrets, or image or privacy rights.
  3. It does not contain: defamatory, insulting or hateful language, incitement to violence, pornography, discrimination, political campaigns, nor does it promote illegal activities.
  4. It complies with applicable laws and our brand and coexistence standards.

Right of review and rejection:


Fluye may review and partially or totally reject designs that do not comply with this policy or technical requirements. In such cases, we will notify you and arrange alternatives or a refund as appropriate.

3) Personal data in the design

If your design includes personal data (e.g., name, signature, photograph, initials, team identification), you confirm that you have valid consent from the individuals involved to process such data for the sole purpose of producing the order, providing after-sales service, and ensuring traceability. We retain the files for the strictly necessary time for quality reasons and potential claims. You can exercise your data protection rights by writing to our privacy channel indicated on the website.

4) Technical file specifications
  • Accepted formats: PDF, AI, PNG, JPG.
  • Recommended style: high-contrast line/curve art. For engraving, black and white is preferable.
  • Max. size: 30 MB per file.
  • Fonts: convert to curves.
  • Binarization: we optimize to high contrast where applicable.
  • Color photos or complex shading are not accepted for standard laser engraving.

Note: the team may adjust the size/position of the design to ensure an optimal result according to curvature, engraving windows, and machine tolerances.

5) Workflow and approvals

5.1 B2C (individual orders)

  1. Upload the file to the indicated module or send it by email when appropriate.
  2. Technical validation: we confirm the viability of the file.
  3. Production: we execute the engraving following best practices.
  4. Quality and shipping: final control and dispatch.

Previews: for B2C, we do not offer renders or prior proofs. You can choose the position from the available options; the final size is defined by the technical team to guarantee quality.

5.2 B2B/Corporate

  1. Brief: model(s), quantity, technique, lead times, logo usage, and brand guidelines.
  2. Artwork: we receive editable files and Pantone palettes where applicable.
  3. Proposal and quote: detail of costs, MOQ, lead times, and conditions.
  4. Digital mockup: 1 round of artwork is included (additional changes may incur a cost).
  5. Approval: signature of artwork OK + purchase order.
  6. Production: scheduled after payment/advance payment as per quote.
  7. QC + dispatch: batch control and delivery.

Physical samples: upon request, with additional cost and lead time. Variations from the final batch may exist due to industrial tolerances.

6) Production and delivery times
  • Customizable production from stock: 2 to 5 business days from technical validation and, in B2B, from artwork OK and payment/advance payment. May be extended depending on volume/workload.
  • Special projects/factory: customized lead times.
  • Shipping is added to production time. Logistics times depend on destination and carrier.

During high-demand campaigns or logistical incidents, lead times may vary. We will keep you informed.

7) Changes, cancellations and returns
  • Once the artwork has been approved (B2B) or the order confirmed (B2C), it is not possible to change or cancel the design.
  • Personalized products are exempt from the 14-day right of withdrawal.
  • If the item arrives with a manufacturing defect or an error attributable to Fluye, we will repair, replace or refund according to technical evaluation.
8) Technical and visual tolerances
  • There may be reasonable color variations from screen images due to device settings and lighting.
  • The size and position of the engraving/printing may vary slightly due to curvature, textures, and grip.
  • Website photos and mockups are illustrative.
9) Usage licenses and portfolio

By sending us your content, you grant us a non-exclusive and free license to reproduce, adapt and use the files for the purposes of manufacturing your order, providing after-sales support, and ensuring traceability.

Portfolio: we may display anonymized images of the result on our channels as a success story, unless you request otherwise before manufacturing. The submission of brand assets implies that you are authorized by their owner for these uses.

10) Responsibility and indemnity
  • You are responsible for the accuracy of the content submitted and for having the necessary licenses.
  • You will indemnify us for third-party claims arising from the use of your content that violates rights or laws.
  • Our total liability for any order will not exceed the amount actually paid for that order, except in cases of fraud or gross negligence.
11) Warranty and after-sales service
  • Legal warranty for lack of conformity in force according to the regulations of the destination country in the EU.
  • Does not cover normal wear and tear, knocks, misuse, or cleaning contrary to the manual.
  • To activate warranty: order number, photos/videos, and case description.
12) Fluye intellectual property

Fluye's trademarks, product designs, patterns, graphics, and photographs are our property or that of third-party licensors. Their use outside the scope of this policy is not permitted without express written authorization.

13) Visual examples — Fluye Customizations

Fluye Bottle reserves the right to accept, reject, and/or modify the image to ensure a quality result on all products.

14) Prices and conditions
  • Quoted in euros, including taxes where applicable.
  • Prices and promotions may vary by country/channel.
  • For B2B, we may require an advance payment to schedule production.
  • Unforeseen variations (e.g., second artwork, rework due to file change, additional packaging) are quoted separately with your prior approval.
15) Customer service

Technical or artwork questions? Write to us before sending to production.

Email: atencionalcliente@fluyebottle.com

WhatsApp/Phone: +31 616 448 554

Hours: Mon–Fri, 9:00–18:00 (CET)

16) Acronyms

UE — European Union

B2B — Business to Business

B2C — Business to Consumer

GDPR/RGPD — General Data Protection Regulation

MOQ — Minimum Order Quantity

QC — Quality Control

Final notes

Fluye may update this policy for legal or operational reasons. The current version is the one published on our official channels. If you need an exception, please consult us before approving your artwork.