Privacy and Cookies Policy

Last updated: 09/22/2025

This Privacy and Cookies Policy governs the processing of personal data within the framework of European and Spanish regulations, including the General Data Protection Regulation (GDPR) and the Law on Information Society Services and Electronic Commerce (LSSI-CE).

1. Data controller

Owner: Fluye Bottle SL

CIF: ESB22508790

Registered office: Passeig Sant Joan 10, 3.1.A, 08010 Barcelona, ​​Spain

Contact email: privacy@fluyebottle.com / customer.service@fluyebottle.com

Phone/WhatsApp: +31 616 448 554

Website : www.fluyebottle.com

2. Personal data we collect
  • Identification data: name, surname, address, email, telephone, date of birth, ID/NIE.
  • Purchase data: shipping/billing address, order history, incidents.
  • Browsing data: IP address, cookies, device identifiers, session data.
  • Communication data: inquiries, emails, WhatsApp, forms.
  • Subscription data: marketing preferences, newsletters, promotions.
3. Purpose and legal basis of the processing

The data is processed in accordance with the following purposes and legal bases:

  • Contract execution: management of purchases, shipments, returns and invoicing.
  • Compliance with legal obligations: tax, accounting, consumer and guarantees.
  • Legitimate interest: customer service, website improvement and security.
  • Express consent: sending commercial communications, newsletters, participation in campaigns and use of non-technical cookies.
4. Storage period

Personal data will be kept for as long as necessary to fulfill the purpose for which it was collected and until its deletion is requested. Indicative timeframes:

  • Contractual details: minimum 5 years according to tax regulations.
  • Customer data: up to 10 years from the last business interaction.
  • Subscriptions: until consent is revoked.
  • Cookies: from 1 day to 24 months, depending on the type.
5. Data transfer and international transfers

Data may be shared with service providers to Fluye Bottle SL, always under a data processing agreement and in compliance with the GDPR. Examples include: payment gateways (Stripe, PayPal, among others), logistics, email marketing (Klaviyo, Mailchimp, among others), and analytics (Google Analytics, Meta Ads, among others).

6. User Rights

You can exercise your rights of access, rectification, erasure, objection, portability and limitation of processing at any time by writing to info@fluyebottle.eu, attaching a copy of your identity document.

You can also file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Information Security

Fluye Bottle SL takes the necessary technical and organizational measures to guarantee the security of personal data, preventing its alteration, loss, unauthorized processing, or access. However, no system is 100% secure.

8. Cookie Policy

We use our own and third-party cookies for technical, analytical, advertising, and social purposes. When you access our website, a banner is displayed allowing you to accept, reject, or configure cookies.

Types of cookies:

  • Technical: necessary for the basic functioning of the website.
  • Personalization: remember language, settings or region.
  • Analytics: measuring traffic, performance, and usability.
  • Advertising: show relevant ads and avoid duplication.
  • Social: interaction with networks such as Instagram, TikTok, LinkedIn.

You can change your preferences at any time via the 'Configure cookies' link available on the website.

9. Processing of data of minors

Our services are not directed at individuals under 18 years of age. We do not intentionally collect data from minors. If a minor has provided us with data without parental/guardian consent, we will delete it.

10. Changes in policy

Fluye Bottle SL may update this Policy at any time for legal or operational reasons. The applicable version will always be the one published on the website on the date of your interaction.