Privacy and Cookies Policy

Privacy and Cookie Policy


Last updated: 22/09/2025

This Privacy and Cookie Policy regulates the processing of personal data in accordance with European and Spanish regulations, including the General Data Protection Regulation (GDPR) and the Law on Information Society Services and Electronic Commerce (LSSI-CE).

1. Data Controller

Owner: Fluye Bottle S.L.

Tax ID (CIF): ESB22508790

Registered office: Passeig Sant Joan 10, 3.1.A, 08010 Barcelona, Spain

Contact email: privacidad@fluyebottle.com / atencionalcliente@fluyebottle.com

Phone/WhatsApp: +31 616 448 554

Website: www.fluyebottle.com

2. Personal data we collect
  • Identification data: name, surname, address, email, phone number, date of birth, ID/NIE.
  • Purchase data: shipping/billing address, order history, incidents.
  • Browsing data: IP address, cookies, device identifiers, session data.
  • Communication data: inquiries, emails, WhatsApp, forms.
  • Subscription data: marketing preferences, newsletters, promotions.
3. Purpose and legal basis of processing

Data is processed for the following purposes and legal bases:

  • Contract execution: management of purchases, shipments, returns, and billing.
  • Compliance with legal obligations: tax, accounting, consumer, and warranty regulations.
  • Legitimate interest: customer service, website improvement, and security.
  • Express consent: sending commercial communications, newsletters, participation in campaigns, and use of non-technical cookies.
4. Retention period

Personal data will be kept for the time necessary to fulfill the purpose for which it was collected and as long as its deletion is not requested. Approximate periods:

  • Contractual data: minimum 5 years according to tax regulations.
  • Customer data: up to 10 years from the last commercial interaction.
  • Subscriptions: until consent is revoked.
  • Cookies: from 1 day to 24 months, depending on the type.
5. Data transfer and international transfers

Data may be communicated to providers that render services to Fluye Bottle S.L., always under a data processing agreement and in compliance with the GDPR. Examples: payment gateways (Stripe, PayPal, among others), logistics, email marketing (Klaviyo, Mailchimp, among others), analytics (Google Analytics, Meta Ads, among others).

6. User rights

You can exercise your rights of access, rectification, erasure, objection, portability, and restriction of processing at any time by writing to info@fluyebottle.eu, attaching a copy of your identification document.

You can also file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Information security

Fluye Bottle S.L. adopts the necessary technical and organizational measures to guarantee the security of personal data, preventing its alteration, loss, unauthorized processing, or access. However, no system is 100% secure.

8. Cookie Policy

We use our own and third-party cookies for technical, analytical, advertising, and social purposes. When you access our website, a banner is displayed allowing you to accept, reject, or configure cookies.

Types of cookies:

  • Technical: necessary for the basic functioning of the website.
  • Personalization: remember language, settings, or region.
  • Analytical: measure traffic, performance, and usability.
  • Advertising: display relevant ads and prevent duplication.
  • Social: interaction with networks such as Instagram, TikTok, LinkedIn.

You can modify your preferences at any time from the 'Configure cookies' link available on the website.

9. Processing of minors' data

Our services are not intended for individuals under 18 years of age. We do not intentionally collect data from minors. If a minor has provided us with data without parental/guardian consent, we will proceed to delete it.

10. Changes to the policy

Fluye Bottle S.L. may update this Policy at any time for legal or operational reasons. The applicable version will always be the one published on the website on the date of your interaction.